Privacy & Cookies

This policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

What information do we collect?

We may collect, store and use the following kinds of personal information:
(a) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.
(b) information that you provide to us for the purpose of registering with us.
(c) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.
(d) any other information that you choose to send to us.

Cookies

 Cookies are files created by websites that you visit. They make your online experience easier by saving browsing information enables essential continuity, such as items staying in your shopping cart as you navigate our websites. These cookies do not give us access to your computer, or to any information about you that you haven’t provided on our websites. Cookies will activate once the user has consented to them on the website

We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website; and other uses. We will use the persistent cookies to: enable our website to recognise you when you visit.

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

(a) improve your browsing experience by personalising the website;

(b) enable your use of the services available on the website;

(c) send to you goods purchased via the website, and supply to you services purchased via the website;

(d) send statements and invoices to you, and collect payments from you;

(e) send you general (non-marketing) commercial communications;

(f) send you email notifications which you have specifically requested;

(f) deal with enquiries and complaints made by or about you relating to the website; and

(h) other uses.

We will not provide your personal information to any third parties, however we do have third party cookies on our website.

Disclosures

We may disclose your personal information:

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling; and

(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

We will store all the personal information you provide on our secure (password- and firewall- protected) servers.

You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).

Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

We may also notify you of changes to our privacy policy by email.

Your rights

You have the right to:

• Be informed about our processing of your personal data
• Have your personal data corrected if it’s inaccurate or completed if it is incomplete;
• Object to the processing of your personal data
• Restrict the processing of your personal data
• Have your personal data erased;
• Request access to your personal data
• Move, copy or transfer your personal data
• Complain to the Information Commissioner’s Office if you consider your data protection rights have been infringed.

Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

Contact

Data controller

Solar Roof Installations is the controller and we are responsible for your personal data. You have the right to make a complaint at any time to the UK supervisory authority for data protection issues (www.ico.org.uk) or any other authority of your choice. We would appreciate the chance to deal with your concerns first, so please do not hesitate to contact us Via Telephone: 0800 0112 772